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Similarly, the team often needed to make temporary changes to server configuration while it conducted maintenance and upgrades.
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For example, if the company’s engineers needed to install a new server, they had to spend four or five hours manually working through a checklist to “harden” the configuration so that it would pass the compliance threshold. While Fiserv already monitored the security configuration of its servers, they sought more integrated end-to-end management of compliance across its server estate.
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But if a server can’t communicate, it can’t do anything useful.” Zach Floen, IBM Power Systems Engineer at Fiserv, explains: “From a security perspective, the ideal configuration for a server would be to lock it down completely, so that it can’t exchange any data with any other systems at all.
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Each of its servers is expected to meet both mandatory settings and a minimum overall score threshold with the standards defined in the benchmark. However, regular audits aren’t enough to ensure continuous compliance: the company must also monitor its systems 24/7 to ensure that each server maintains the correct configuration at all times.Īs a baseline for configuring its systems, Fiserv uses a best-practice security framework known as the Center for Internet Security (CIS) benchmark. Its IT systems are subjected to multiple complex internal and external audits every year, and they are expected to meet numerous industry and regulatory standards. Fiserv must constantly prove to clients and auditors that it will manage this data responsibly-and earning clients’ trust is one of its top priorities.Īs a result, the company’s IT team takes security extremely seriously. Managing financial transactions necessarily involves exchanging, storing and processing sensitive data. The company specializes in financial services technology, providing solutions for payments, processing services, customer and channel management, risk and compliance, and insights and optimization. The Fiserv mission is to help clients move money and information in a way that moves the world. We’re hoping there’s magic in the fact that now they’re on native timber, and now that luck carries through and some of the, maybe the spirits of the Menominee who were part of this history of Wisconsin forever come to play here,” Koller said.Business challenge story Sharp focus on IT security Hal Koller, the President of ProStar Surfaces, who used the wood to make the floor, said that might bring some “magic” to the NBA Finals. The tribe also did a prayer ritual when the Bucks got the wood for their floor - a prayer to Mother Earth. “When we cut the Bucks’ trees here just in 2018, for these floors, we cut those trees, and when they came out of the woods, we were planting the next group of trees that would be ready in 80 or 90 years,” Huse said. They’re also meticulous about replanting everything they use. They work diligently to make sure only the trees ready to become lumber are the ones that get cut down. “We have cut our 230,000 acres over five different times, with increasing the volume by two, by not reducing anything at all,” said John Awonohopay with Menominee Tribal Enterprises. Their forest has produced wood for the floors for Fiserv Forum, the Bucks’ practice facility, and the court for the Wisconsin Herd. The tribe’s wood gets used for a lot of different things. “About 90% of the product that comes off the forest floor, the sawmill will process for various uses including the wooden floors that are used on the basketball courts by Prostar and other floor makers,” said Pershing Frechette, Plant Manager at Menominee Tribal Enterprises. Wood from their maple trees were used to make the floor of Fiserv Forum. “It’s a real big deal for the tribe,” said Nels Huse, Millwork Specialist with Menominee Tribal Enterprises. The Menominee Tribe in Wisconsin, though, does.